Returns & Exchanges
At SYNETICUSA, we stand behind the quality of our products and offer a 30-day return policy to ensure you are completely satisfied with your purchase. Items must be returned in their original packaging and condition to qualify for a full refund or exchange.
Initiate Your Request
Contact our customer support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original boxes, ensuring all hardware, components, and instruction manuals are included to avoid restocking fees.
Ship to Warehouse
Affix the provided shipping label or your own carrier label to the exterior of the package and drop it off at the nearest authorized shipping location.
Inspection and Refund
Once our warehouse team inspects the returned goods for quality assurance, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing